Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you.

Information You Provide Directly

Information that you submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your billing address, shipping address, payment confirmation, and phone number.
• Account information including your username, password, and security questions.
• Customer support communications you send us through the Services.

Some features may require you to provide certain information. You may choose not to provide it, but doing so may prevent you from using those features.

Information Collected Automatically

We may automatically collect certain information about your interaction with the Services using cookies, pixels, and similar technologies. This may include device information, browser information, network connection details, your IP address, and other data regarding your interaction with the Services.

Information from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as companies who support our Site and payment processors who collect payment information to process your orders.

• Providing Products and Services. We use your personal information to process payments, fulfill orders, send order notifications, manage your account, and arrange shipping, returns, and exchanges.
• Marketing and Advertising. We may send marketing communications by email or mail, and show you advertisements for products or services. You can opt out of marketing emails at any time using the unsubscribe link in any email we send.
• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you believe your account has been compromised, please contact us immediately.
• Customer Support and Service Improvement. We use your personal information to provide customer support and improve our Services so we can be more responsive to you.

Like many websites, we use cookies on our Site to power and improve our Services, remember your actions and preferences, and run analytics to better understand how users interact with the Site. We may also permit third-party service providers to use cookies on our Site to tailor services, products, and advertising.

Most browsers accept cookies by default, but you can choose to remove or reject cookies through your browser settings. Please note that removing or blocking cookies may affect your experience and cause some features to work incorrectly or become unavailable. For information about the cookies Shopify uses, visit shopify.com/legal/cookies.

In certain circumstances, we may share your personal information with third parties for the following purposes:

• With vendors or service providers who perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, and order fulfillment.
• With business and marketing partners to provide services and advertise to you, in accordance with their own privacy policies.
• When you direct or consent to our sharing of certain information, such as when using social media integrations or login features.
• With our affiliates or within our corporate group in connection with running our business.
• In connection with a business transaction such as a merger or acquisition, to comply with legal obligations, to respond to lawful requests, or to protect the rights and safety of our users or others.

We do not sell your personal information in the traditional sense. Please note that sharing data with advertising platforms such as Google or Meta for ad targeting purposes may be considered a "sale" or "sharing" under certain state privacy laws, including the Missouri Consumer Data Protection Act (MCDPA) and the California Consumer Privacy Act (CCPA). You have the right to opt out of this by contacting us at kiraanaexpress@gmail.com. We do not use sensitive personal information to infer characteristics about you.

Our Site may include links to third-party websites or platforms. If you follow a link to a site not affiliated with or controlled by us, you should review that site's privacy and security policies before providing any personal information. We are not responsible for the content, accuracy, or practices of third-party sites, and our inclusion of a link does not imply any endorsement. Information you share on public third-party platforms may be viewable by other users without limitation.

Our Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below and we will delete it promptly.

We do not knowingly sell or share personal information of individuals under 16 years of age.

We take reasonable measures to protect your personal information, but no security system is completely impenetrable. We encourage you to avoid sharing sensitive information over insecure channels and to keep your account credentials private. If you believe your account has been compromised, contact us right away.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

In the event of a data breach that affects your personal information, we will notify you as required by applicable law. Depending on your state of residence, this may include notifying you within a specific timeframe and providing details about what information was affected and the steps we are taking to address it.

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances. Missouri residents have specific rights under the Missouri Consumer Data Protection Act (MCDPA), effective July 1, 2025.

• Right to Access. You may request access to the personal information we hold about you.
• Right to Delete. You may request that we delete personal information we maintain about you.
• Right to Correct. You may request that we correct inaccurate personal information we hold about you.
• Right to Portability. You may request a copy of your personal information and ask us to transfer it to a third party in certain circumstances.
• Restriction of Processing. You may ask us to stop or restrict our processing of your personal information.
• Withdrawal of Consent. Where we rely on your consent to process personal information, you may withdraw that consent at any time.
• Appeal. If we decline to process your request, you may appeal that decision by replying directly to our response.
• Opt-Out of Targeted Advertising. You may opt out of the processing of your personal information for targeted advertising purposes by contacting us directly.
• Marketing Opt-Out. You may opt out of promotional emails at any time using the unsubscribe link in any email we send. We may still send non-promotional emails related to your account or orders.

To exercise any of these rights, please contact us using the details in the Contact section below. We may need to verify your identity before fulfilling your request and will respond in accordance with applicable law. We will not discriminate against you for exercising any of these rights.

If you have concerns about how we handle your personal information, please reach out to us using the contact details below. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

We may transfer, store, and process your personal information outside the country in which you reside. Your information may also be processed by staff and third-party service providers in other countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant authority of the UK, unless the transfer is to a country already determined to provide an adequate level of protection.

If you have any questions about this Privacy Policy or would like to exercise any of your rights, please email us at kiraanaexpress@gmail.com.